Insights from Dr Vikas Kumar, MD, DMRC on Delhi Metro Phase 4

Metro Rail News conducted an exclusive interview with Dr. Vikas Kumar, MD of Delhi Metro Rail Corporation (DMRC). The interview focused on the Delhi Metro Phase IV project. Shri Kumar discussed the potential of the project to improve connectivity and mentioned the advanced technologies like UTO and CBTC being incorporated into the operations of Delhi Metro. During the interview, Shri Kumar highlighted DMRC’s commitment to sustainability through renewable energy, eco-friendly practices and efforts to minimize inconvenience to passengers. He also highlighted DMRC’s consultancy role in metro projects in India and abroad.

1. The upcoming Phase IV promises to transform Delhi’s connectivity. How will it improve travel times and accessibility across the city? Can you quantify the expected increase in passenger numbers once completed?

Phase IV of Delhi Metro will significantly improve connectivity and reduce travel time across the city. Key milestones, including digging of tunnels and construction of viaducts, have been achieved and the Janakpuri West-Krishna Park extension stretch is now ready for operations. Work is also continuing on the other sections. We also recently received the first train for the next phase.

The main idea behind the new phase 4 corridors is to interconnect already operational corridors and provide passengers with more alternatives.

2. While Phase IV is ambitious, what are the potential hurdles foreseen by the DMRC and how will you ensure timely and cost-effective completion?
3. The pandemic has posed a major challenge for the project and now land acquisition and tree cutting permission are just a few challenges that have yet to be fully resolved. Our approach focuses on proactive involvement of all stakeholders, meticulous planning and implementation of advanced project management techniques to minimize risks. This way we can ensure project completion in a timely and cost-effective manner through strategic resource allocation and continuous project monitoring.

3. Once the foundation is laid, what is the expected timeline for completing Phase IV? How does DMRC manage the budget to avoid cost overruns?
   The Phase 4 project is progressing steadily as part of the Janakpuri West- RK Ashram Marg the corridor connecting Janakpuri West and Krishna Park Extension Metro Station is now ready for operations. THE From Maujpur to Majlis Park The Corridor will be opened next year in a phased manner, while the remaining facilities at Janakpuri West-RK Ashram Marg and Delhi Aerocity – Tughlakabad will open in phases by the end of 2026. Additionally, two new corridors, namely; Inderlok-Indraprastha AND Lajpat Nagar-Saket G The blocks are in the pre-tender phase.

We stick to your budget by inviting competitive bids, closely monitoring expenses and finding smart ways to use resources effectively without lowering quality.

4. What cutting-edge technologies will be incorporated in the next phases to improve safety, operational efficiency and passenger experience? Can you share specific examples?

Delhi Metro uses cutting-edge technologies to ensure safety, operational efficiency and improved passenger experience. Includes:

• Unmanned train operation (UTO): The trains of the Magenta and Pink Lines are equipped with UTO technology which allows efficient, punctual and safe operations.
• Fail-Safe and CBTC systems: The trains are equipped with fail-safe technology, which automatically stops in case of technical problems. Communication-Based Train Control (CBTC) ensures safe and efficient operations, even during high-frequency periods.
• Platform Screen Ports (PSD): These prevent contact between passengers and the platforms, improving safety at stations.
• Internet of Things (IoT) and Big Data integration: Internet of Things (IoT)-based predictive maintenance and indigenously developed i-ATS (Indigenous-Automatic Train Supervision) system improve operational efficiency and reliability, aligning with the ‘Make in India’ initiative.
• Digital Solutions: QR-based ticketing, National Common Mobility Cards (NCMC), contactless payments and DMRC mobile app enhance travel convenience.
• Real-time project monitoring: The STAMP (System for Tracking and Monitoring Project) system tracks the progress of the project, ensuring timely deliveries and effective resource management.
• Artificial intelligence-based virtual assistant: DMRC recently launched the Beta version of an AI-powered virtual assistant, “Movement” on its official website. This chatbot offers commuters instant answers to questions related to metro travel, such as travel routes, fare calculations and station details.

5. How is DMRC integrating sustainability and environmental considerations into its expansion plans? Are there initiatives for the use of renewable energy or for reducing the carbon footprint?

DMRC prioritizes sustainability in its operations and expansion. As a non-polluting system, it was the first rail entity globally to earn carbon credits for regenerative braking and modal shift initiatives. Regenerative braking saves up to 30% energy, while modal shift reduces vehicle emissions. DMRC constructs eco-certified buildings; plants 10 trees for every tree removed and reunites 35% of his own energy needs through renewableincluded 50 MWp from solar on the roof AND 100 MWp from the Rewa solar project. Phase IV focuses on solar energy, green buildings, rainwater harvesting and energy efficiency practices.

6. With projects underway, how does DMRC plan to maintain customer satisfaction and minimize disruptions during construction? Are there specific communication plans to keep passengers informed?

DMRC is committed to minimizing commuter inconvenience during Phase IV works through planned construction programs and alternative traffic management. Regular updates across media, social platforms and broadcast of updated information through our website to ensure commuters remain informed of changes. We maintain a customer-centric approach to quickly address complaints and ensure passenger convenience during this transition period through social media and website. Community interaction programs are organized in various areas near the sites to keep residents informed about construction plans and ask for their feedback.

7. Can you discuss the funding strategy for the Phase IV project? What is the role of public support in this sense?

DMRC projects are financed primarily through loans from the Japan International Cooperation Agency (JICA) along with a combination of government grants and internal DMRC set-asides. Government support remains an integral part of this vast project, enabling infrastructure investment while facilitating accessibility and social equity for citizens.

8. Are there plans for further expansion beyond Phase IV? If so, can you share details on potential new corridors or services?

DMRC continues to evaluate expansion opportunities post Phase IV to meet the evolving needs of Delhi-NCR. Preliminary studies are underway to identify new corridors and improve connectivity with surrounding regions. Potential areas of focus include improving connectivity to the suburbs and extending the metro network to increase accessibility to public transport.

9. What initiatives has DMRC taken recently to streamline the passenger experience?

Delhi Metro Rail Corporation (DMRC) prioritizes passenger experience by using digital platforms and mobile apps to provide real-time information/updates to improve convenience. DMRC mobile apps, such as the Momentum 2.0 Delhi Sarthi-सारथी app, offer features such as route planning, ticket integration, fare calculation, station information and real-time train updates. Contactless ticketing is available through WhatsApp QR code ticketing, UPI payments at ticket vending machines (TVMs) and paper QR tickets.

DMRC has an effective social media presence on X (formerly called Twitter), Facebook, Instagram and LinkedIn, with an impressive number of followers and high engagement rates. These platforms are primarily used to answer questions, provide timely operational updates; ensure commuters are well informed about any delays.

10. Would you please highlight the role of DMRC in the ongoing metro projects in India and abroad such as Patna Metro and Bhubaneswar Metro?

DMRC provides consultancy for metro projects in cities like Patna, Bhubaneswar, Mumbai, etc. We also share our experience beyond India, with the implementation and commissioning of metro systems in Dhaka. Overall, our role includes providing advice, sharing best practices in engineering and operations and transferring valuable knowledge.

11. What message do you have for Metro Rail News readers and Delhi Metro commuters?

I extend my sincere appreciation to all Delhi Metro commuters and readers for their continued trust and support. DMRC remains committed to providing a world-class transportation experience, prioritizing safety, efficiency and sustainability. We are inspired by your advocacy and remain committed to transforming urban mobility for a better future.